What
FTP host name do I use to access my web site(s)?
Answer: To
update your web pages, FTP into yourdomain.com. Use the USERID and PASSWORD
provided on your account activation notice to ftp to your site. If you create
any links using the IP address, we suggest that you modify the HTML to reflect
your domain name once active world wide. Using relative paths rather than absolute
paths when linking web pages will eliminate the need to modify your links.
Do
you have any FTP software available for download?
Answer: No, but we
recommend using an excellent shareware program called WS_FTP LE or CuteFTP. You
can download this program for free directly from C-Net at the address http://www.download.com. Enter
WS_FTP LE or CuteFTP. Also remember to select the OS you are using
in C-Net's search screen.
What should I do if denied
access via FTP or to "stats"?
- If
you can access your account Control Panel, but cannot access your account via
FTP, the FTP configurations may be incorrect.
- If you are denied
access to either or both AFTER entering your userid and password, you may be using
the wrong password. Check the activation notice sent to you via email when the
account was first set up. If you changed your password and it doesn't seem to
be working, contact support@trinity31.net to reset your
password.
- If
you can connect via FTP, but not open your Control Panel, carefully read the Control
Panel access instructions included with the activation email.
Accessing Your Site
What should I do if denied
access to my web site when using a browser?
Answer: If
you receive the message "There is no DNS entry for http://www.yourdomain.com",
there are several possible explanations:
1)
Try to reach the site using the IP address. If you are successful, the domain
name is either not active or not yet propagated.
For
a NEW domain, it may take up to a week for the name to be released by InterNIC
and propagated to DNSs (Domain Name Servers) throughout the Internet. (Foreign
domains and transfers take longer).
If
it is an older domain that has previously been reachable, the name may be on hold
with InterNIC. Contact InterNIC directly to determine the reason the name is on
hold.
You
can check the status of your domain name by going to your "whois" page using your
control panel.
2)
If you can reach the site with the IP address and you know it has been more than
72 hours since the name was released by InterNIC:
Clear
your browser cache and try again. If you are using Netscape Navigator, first select
Options | Network Preferences, then choose the Cache tab. Click on the buttons
"Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload.
For Internet Explorer Select View | Options, then the Navigation tab and click
"Clear History" and OK, then click Refresh.
Note:
Netscape may require manually clearing the cache. With Windows Explorer find the
Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache - then highlight
and delete the files in the Cache folder - then click on Reload)
If
you know that others are able to reach the site with the domain name but you can't
(even after clearing the Cache), contact your local ISP. They may not have updated
their DNS records.
If you are still
unable to reach it after all of these steps, email support@trinity31.net
for
assistance. Be sure to describe all the steps you have already taken.
3)
If you are unable to reach the site with either the domain name OR the IP address
you may be experiencing connectivity problems. If you are unable to reach this
URL, either wait until connectivity is restored and try again, or contact your
local ISP for information on possible network problems.
What are the folders
I see when I connect to my web site? Answer: When you connect
to the root or "home" directory of your account via ftp, you will see the following
system directories/folders which are landmarks suggesting a successful connection:
./ .neomail-Yourname/
public_ftp/
../ .trash/
public_html/
.htpasswds/
.lastlogin catalogs/
www@
.neomail/
etc/
.neomail-acassel/
mail/
The directory www/
is for your html web site files. These are the files that people will see when
they visit your web site from their web browser by using WWW.YOURDOMAIN.COM.
You can transfer files directly to the root level and/or create subdirectories.
How do I get my page to
load automatically?
Answer: You must name your
main loading file either "index.htm" or "index.html" . Be sure to name everything
in lowercase, not "INDEX.HTM" . Also, this file must to located in your home directory,
which is the first directory you see when accessing the web server via ftp. Also
make sure that you can see the index.html file in your public_html folder.
General
What
directory and file names are acceptable?
Answer: Our
operating system (LINUX) is case sensitive. In other words, the file name "faq.html"
is NOT the same as "FAQ.html". If your HTML code references a faq.html, but the
actual file name is in uppercase, this will result in a File Not Found error.
This applies to directory names as well.
To
prevent errors, we suggest naming all files in lowercase. Spaces and and special
control characters are generally not a good idea. The underscore character ("_")
is acceptable. You should avoid special characters (e.g. ! @ # $ % ^ & * :
') in file names. We suggest that you keep the length of file names to a minimum.
The tilde (~) cannot be used in directory or file names.
How
do I update my web pages?
Answer: You
can literally create and maintain your web pages, images, and scripts locally
and upload them to the web server at your leisure via FTP. You can overwrite
existing files or transfer a new file.
How do I create
sub-directories?
We recommend using the "make
directory" feature in our recommended FTP client software, WS_FTP LE or CuteFTP.
How
do I access my personal web-based Control Panel?
Once
your domain is active, you can access your Control Panel in the following manner:
- http://www.your_domain.com/cpanel/
If
your domain name is still in the registration process, you can still access the
control panel using the temporary URL provided within your activation notice.
If
your IP address is: 223.22.223.22, then you would enter: http://223.22.223.22/cpanel/
You
will need to use the same username and password that you use to access your account
when using FTP.
When
will I be able to reach my site using the domain name?
Once
the InterNIC announces that your domain name has been registered (or transferred,
if applicable), it usually takes about 72-hours before it is active. All internet
providers must update their records (DNS tables) to reflect new site locations.
This is called propagation.
I
type in my IP address in the web browser but i get a default page
This
is because you have a shared IP address, to get your own dedicated IP address
you will need to upgrade to a PRO account with us. To access your site using your IP address, the URL would be like this
http://222.222.222.222/~username/ - (yourIP/~yourusername/)
You can email support@trinity31.net
to get more information on this.
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